ACC201

Customer Service Midas

The PLP in Drafting Legislation, Regulation, and Policy has been offered by the Institute of Advanced Legal Studies with considerable success since 2004.

Description

 

This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

Customer Service Training Course Goals
  • Understand customer service.
  • Identify internal and external customers.
  • Learn how to interact positively with customers.
  • Develop a positive attitude.
  • Learn to communicate effectively.
  • Learn to create and implement service standards.
  • Learn to evaluate and monitor service standards.
  • Learn to create memorable customer service.

Entry requirements

Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.

The MSc Finance (EG. Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.

Banking

Economic Policy

Financial Sector Management

Quantitative Finance

Course structure and modules

Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.

The MSc Finance (EG. Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.

Banking

Economic Policy

Financial Sector Management

Quantitative Finance

How you study

Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.

The MSc Finance (EG. Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.

Banking

Economic Policy

Financial Sector Management

Quantitative Finance

Career opportunities

Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.

The MSc Finance (EG. Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.

Banking

Economic Policy

Financial Sector Management

Quantitative Finance

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