This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
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|Start Time||Tuesday, Feb 2, 2021 08:16 PM|
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|9:00am – 11:00am||Moripe Holdings||203||Feb 15, 2020 – Dec 15, 2021||Mr Solomon Moripe|
The PLP in Drafting Legislation, Regulation, and Policy has been offered by the Institute of Advanced Legal Studies with considerable success since 2004.
The programme aims to promote an understanding of the principles of legislative and an awareness of what constitutes legislative quality, how this can be achieved.
Legislative drafting is often perceived as a skill that one learns on the job.
Legislative drafting has evolved to become the bedrock of political, economic and social transformation. The view of the Institute’s Sir William Doe Centre for Legislative Studies is that legislative drafting is a practical discipline requiring awareness of the principles of drafting along with great experience on the job. It is still, however, relatively unexplored as a discipline. The PLP examines issues related to the policy process, the legislative process and the drafting process.
The PLP is aimed at those seeking a career in legislative drafting, those already working as drafters or those who want a career in or already working for, organizations that produce different types of normative acts. Many of our students are mid-career drafters employed by government (for example, by LG Chambers, the Ministry of Justice or any other ministries).