ACC101

Customer Service PnP

Description

This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

Customer Service Training Course Goals

 

  • Understand customer service.
  • Identify internal and external customers.
  • Learn how to interact positively with customers.
  • Develop a positive attitude.
  • Learn to communicate effectively.
  • Learn to create and implement service standards.
  • Learn to evaluate and monitor service standards.
  • Learn to create memorable customer service.

Meeting does not exist: 96817232122.

Time Place Room Date Range Facilitator
9:00am – 11:00am Moripe Holdings 203 Feb 15, 2020 – Dec 15, 2021 Mr Solomon Moripe

The PLP in Drafting Legislation, Regulation, and Policy has been offered by the Institute of Advanced Legal Studies with considerable success since 2004.

The programme aims to promote an understanding of the principles of legislative and an awareness of what constitutes legislative quality, how this can be achieved.

Legislative drafting is often perceived as a skill that one learns on the job.
Legislative drafting has evolved to become the bedrock of political, economic and social transformation. The view of the Institute’s Sir William Doe Centre for Legislative Studies is that legislative drafting is a practical discipline requiring awareness of the principles of drafting along with great experience on the job. It is still, however, relatively unexplored as a discipline. The PLP examines issues related to the policy process, the legislative process and the drafting process.

The PLP is aimed at those seeking a career in legislative drafting, those already working as drafters or those who want a career in or already working for, organizations that produce different types of normative acts. Many of our students are mid-career drafters employed by government (for example, by LG Chambers, the Ministry of Justice or any other ministries).

Entry requirements

Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.

The MSc Finance (EG. Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.

Banking

Economic Policy

Financial Sector Management

Quantitative Finance

Course structure and modules

Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.

The MSc Finance (EG. Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.

Banking

Economic Policy

Financial Sector Management

Quantitative Finance

How you study

Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.

The MSc Finance (EG. Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.

Banking

Economic Policy

Financial Sector Management

Quantitative Finance

Career opportunities

Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.

The MSc Finance (EG. Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.

Banking

Economic Policy

Financial Sector Management

Quantitative Finance

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