PURPOSE AND RATIONALE OF THE QUALIFICATION Labour relation is a field of study that can have different meanings depending on the context in which it is used. In an international context, it is a subfield of labor history that studies human relations with regard to work – in its broadest sense – and how this […]
Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
This course is intended for persons who wish to start, operate, manage and grow a new small to medium business venture. Learners attempting this qualification will be equipped with a variety of technical, business managerial and personal skills and strategies to help them succeed in the creation and sustenance of a business. The successful learner […]